FAQ
Frequently Asked Questions (FAQ)
Welcome to the WXM Cosmetics FAQ section! Here, you’ll find answers to the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact our customer support team at cs@wxmcosmetics.com.
1. What is WXM Cosmetics?
WXM Cosmetics is a beauty brand dedicated to providing high-quality skincare and makeup products designed for all skin tones, types, and concerns. We focus on innovation, inclusivity, and sustainability to offer beauty solutions that help you feel confident and radiant.
2. Are WXM Cosmetics products cruelty-free?
Yes! We are proud to be a cruelty-free brand. We never test our products on animals, and we ensure that our suppliers and manufacturers adhere to cruelty-free practices as well.
3. Where can I buy WXM Cosmetics products?
You can purchase all of our products directly from our website at www.wxmcosmetics.com. We offer a secure and easy online shopping experience, with fast shipping to most locations worldwide.
4. How do I know which foundation shade is right for me?
To help you choose the perfect foundation shade, we offer a Shade Finder Tool on our website. You can also refer to the product descriptions and shade charts provided on each foundation product page. If you’re still unsure, our customer support team is happy to assist with personalized shade recommendations.
5. What payment methods do you accept?
We accept various payment methods, including:
- Credit and debit cards (Visa, MasterCard)
- MPESA
- Cash On Delivery
All payments are processed securely, and we use encryption to protect your financial information.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the courier’s website by entering the tracking number provided.
7. Do you offer international shipping?
Yes, we offer worldwide shipping to most countries. Shipping fees and delivery times vary depending on your location. You can find detailed shipping information and rates during checkout.
8. How long will it take for my order to arrive?
- Standard Shipping: Typically arrives within 5-10 business days.
- Express Shipping: Typically arrives within 2-4 business days.
Shipping times may vary depending on your location and the shipping method chosen at checkout.
9. Can I change or cancel my order after I’ve placed it?
We process orders quickly, so if you need to make any changes or cancel your order, please contact us as soon as possible at cs@wxmcosmetics.com. We’ll do our best to accommodate your request, but once an order has been shipped, it cannot be changed or canceled.
10. What is your return policy?
We accept returns within 30 days of receiving your order. To qualify for a return, the products must be unused, unopened, and in their original packaging. If the item is defective or damaged, we will offer a full refund or replacement. Please refer to our Refund & Returns Policy for more details.
11. Do you accept exchanges?
Yes, we do accept exchanges for unused and unopened products. If you would like to exchange an item for a different color, shade, or product, please contact our customer support team for assistance.
12. Are your products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle on sensitive skin. We use high-quality, non-irritating ingredients in our formulas. However, we always recommend doing a patch test before using any new product to ensure it’s suitable for your skin type.
13. How do I contact customer service?
If you have any questions or need assistance, you can contact us at:
- Email: cs@wxmcosmetics.com
- Phone: +254722672213 +254721928767 +447931563982 (Mon-Fri, 9 AM – 6 PM)
- Live Chat: Available on our website during business hours
We’re here to help and will respond as quickly as possible!
14. How do I apply for wholesale or partnership opportunities?
If you’re interested in wholesale or partnership opportunities with WXM Cosmetics, please reach out to us via email at cs@wxmcosmetics.com. Our team will be happy to discuss options and provide more information.
15. Do you offer gift cards?
Yes! WXM Cosmetics offers gift cards in various denominations. You can purchase them directly on our website and give the gift of beauty to someone special. Gift cards are delivered electronically and can be used on any product from our site.
16. Are your products vegan?
Yes, all of our products are vegan. We do not use any animal-derived ingredients in any of our formulas, and we are committed to offering ethical beauty options for our customers.
17. How do I unsubscribe from marketing emails?
If you no longer wish to receive marketing emails from us, simply click the unsubscribe link at the bottom of any email you receive from us. Alternatively, you can manage your email preferences in your account settings.
18. How can I stay updated on new products and promotions?
To stay in the loop about new product launches, sales, and exclusive promotions, you can sign up for our newsletter at the bottom of our homepage. Follow us on social media for real-time updates and special offers!
19. What should I do if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact our customer support team immediately at cs@wxmcosmetics.com with your order details and photos of the damaged item. We will gladly arrange for a return, replacement, or refund.
20. Can I use multiple discount codes on a single order?
Currently, we allow one discount code per order. However, you can always check our website for seasonal promotions and bundle deals that offer additional savings!