Privacy Policy – Cosmetic Shop

Effective Date: 1st Oct 2025

At WXM Cosmetics, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, use our services, or make a purchase. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of personal information to enhance your experience and provide you with the best service possible. The information we collect may include:

Personal Information: When you make a purchase, create an account, or contact customer service, we may collect details such as your name, email address, phone number, billing and shipping addresses, and payment information.
Account Information: If you create an account with us, we collect your username, password, and preferences for a personalized experience.
Transaction Data: When you place an order, we collect information related to your purchase, including the products purchased, transaction amount, and payment method.
Website Usage Data: We collect data on how you interact with our website, such as your browsing behavior, IP address, device type, and referring website. This helps us improve the functionality of our site and understand user preferences.
Marketing Data: If you opt-in to receive marketing communications, we may collect data on your interactions with our emails and other marketing materials.

2. How We Use Your Information

We use your information for several purposes to ensure a smooth shopping experience and to provide personalized services:

Order Processing: We use your personal and payment information to process and fulfill your orders, including shipping and delivery.
Customer Support: If you contact us for assistance, we use your information to resolve any issues, answer questions, and improve our services.
Personalization: We use the information you provide to personalize your shopping experience, such as recommending products and remembering your preferences.
Marketing Communications: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.
Website Improvement: We use usage data to analyze website traffic and trends, ensuring that our website is functioning properly and offering an optimal experience for all users.

3. How We Protect Your Information

We take your privacy seriously and implement strict security measures to safeguard your information. These measures include:

Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data, such as payment information, during transmission.
Access Controls: We limit access to your personal information to only those employees and third-party service providers who need it to perform their duties.
Data Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We may share your data with third-party companies that help us process orders, deliver products, manage payments, and provide customer support.
Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request (e.g., subpoena, court order, or government inquiry).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience and analyze website performance. Cookies are small files placed on your device to collect data about your browsing behavior.

Essential Cookies: These cookies are necessary for the website to function properly (e.g., keeping track of items in your shopping cart).
Performance Cookies: We use these cookies to analyze how visitors use our website, helping us improve functionality and performance.
Advertising Cookies: These cookies help us serve personalized ads based on your browsing behavior and preferences. You can opt out of targeted advertising through the settings on your device or by visiting [insert relevant opt-out link].

6. Your Rights and Choices

You have certain rights regarding your personal data, including:

Access: You have the right to access the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
Opt-Out of Marketing: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our communications or contacting us directly.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@wxmcosmetics.com.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

WXM Cosmetics does not knowingly collect personal information from individuals under the age of 16. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as soon as possible.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update our policy, we will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: cs@wxmcosmetics.com
Phone: +254722672213
+254721928767
+447931563982
Address: Nairobi ,Kenya

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy. Thank you for trusting WXM Cosmetics with your personal information.